Purchase and delivery terms
How quote and order requests work through this website. Final prices are still pending confirmation; the rest of the terms described below apply.
Nature of the request
Submitting any form on this website (quote, order or delivery-area check) constitutes a request for information or an order, not a firm purchase or a sales contract closed through the website. This site does not handle purchases or payments online: Pellets Casadevall manually reviews each request and contacts you to confirm availability, price, transport, payment method and terms before considering the order final.
Prices and transport
Final prices and transport costs may depend on the volume requested, the town, postal code and accessibility of the delivery location. All this information will be confirmed in writing, directly with the customer, before the order is finalized.
Delivery times
Exact delivery times will be communicated when the order is confirmed. They may vary depending on availability and logistics.
Issues
If there is any issue with the product or delivery, please contact us as soon as possible and we'll resolve it directly with you.